TERMS OF SERVICE

OVERVIEW

• This website is operated by Novus International General Trading LLC. Throughout the site, the terms “we”, “us” and “our” refer to Le Bouquet. Le Bouquet offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
• By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
• Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

 GENERAL CONDITIONS

• We reserve the right to refuse service to anyone for any reason at any time.
• You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
• The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

PRODUCTS

• All products as depicted on this website (as may be varied from time to time) are available.
• Certain flower and plant products may be delivered in bud to ensure longer life.
• Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats), if you require further information before submitting an order please contact the Customer Contact Centre using the contact details set out in Section 6 below.
• All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.
• In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.
• Products are delivered next day unless other delivery date or service is selected.

Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.
We guarantee the freshness of your flowers for 3 days from the date of delivery/collection. The exception to this is our summer and spring ranges which are guaranteed for a minimum period of 3 days.

PRICES

• Prices listed are valid for a maximum of 14 days of submitting your order.
• Except where stated product prices exclude delivery.
• A processing fee will be applied to orders when using the following credit cards: Visa, MasterCard,
• Please note that from time to time, product and delivery prices on our website may vary to those offered in our boutique or via the telephone ordering line.

ORDERS/PAYMENTS

• You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate delivery address, together with those of the intended recipient and all necessary payment details.
• We accept payment by all major credit and/or debit cards (Visa / Master Card).
• By clicking on the 'Pay Now' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the website.
• Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.
• We cannot accept orders from customers under the age of eighteen (18) years.

DELIVERY

• Except where stated, Standard Delivery is next day, will be applicable within the UAE, but please note, that at certain times of the year these prices can vary. If you request delivery to remote areas which are not normally delivered to by us you will be advised of any additional charges as soon as possible upon receipt of your order.
• Selected products are not available for delivery to certain areas – where possible we will advise you of these restrictions before you place your order.
• To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate landmarks of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
• Certain products will be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date – you will be advised of this at the time of placing your order.
• In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.
• Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
• Please note that where the carrier is unable to find someone to accept delivery, or make contact and re-arrange delivery. If the recipient fails to make contact in good time, we reserve the right to charge for re-delivery to that or an alternative address.
• Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.
• We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

CANCELLATION/AMENDMENTS

• If, for any reason, you wish to change or cancel your order you can do so, by emailing: lebouquetdubai@gmail.com. Please give 24 hours’ notice before the requested delivery date.
• In case of cancelation of the order (within the 24hrs period) the store is happy to provide you with a credit note valid for 6 months – No cash refund is permitted.

CUSTOMER CONTACT CENTER

• In the event that you are not satisfied with the Le Bouquet service any complaints should be addressed in the first instance to: By email: lebouquetdubai@gmail.com or By Phone: +971 50 9306226
• Our Customer Service Contact Centre is available from 10:00am to 6:00pm Sunday to Thursday.
• Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
• Complaint policy: In the event of any complaint please contact us and we'll do all we can to put the situation right.